Privacy policy
Privacy Policy
Quiq'N / Quiqn FZE LLC Last updated: June 2026
We collect information about you so we can process your orders, run our website, and (if you opt in) keep you updated. We don't sell your data. We don't share it with anyone except the people who need it to get your order to you.
Here's exactly what we collect, how we use it, and what your rights are.
Who We Are
Quiq'N is operated by Quiqn FZE LLC, a company registered in the UAE.
For privacy-related questions: hello@quiqn.com
What Information We Collect
When you place an order
- Name, email address, delivery address, phone number
- Payment information (processed securely by our payment provider — we do not store card details)
- Order history
When you visit our website
- Browser type, device type, pages visited, time spent — collected via cookies and analytics tools (see Cookies section)
- IP address
When you sign up to our email list or waitlist
- Email address
- Any preferences you share with us
When you contact us
- The content of your message and any information you include
How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Contract performance |
| Sending order confirmations and shipping updates | Contract performance |
| Managing your subscription | Contract performance |
| Responding to your enquiries | Legitimate interests |
| Sending marketing emails (if opted in) | Consent |
| Improving our website and products | Legitimate interests |
| Fraud prevention and security | Legitimate interests / legal obligation |
| Complying with UAE legal requirements | Legal obligation |
We will never use your data for purposes incompatible with those listed above.
Who We Share Your Data With
We share your information only with third parties who help us operate our business:
- Shopify — our e-commerce platform (order processing, payments infrastructure)
- Courier partners — your name, address, and phone number for delivery
- Payment processors — to authorise and complete transactions
- Email marketing platforms — to send you communications you've opted into
- Analytics providers — anonymised/aggregated data to understand website usage
We do not sell, rent, or trade your personal data. Ever.
All third-party providers we work with are contractually required to handle your data securely and only for the purposes we've specified.
Cookies
Our website uses cookies — small text files stored on your device — to make the site work and to understand how people use it.
Essential cookies: Required for the site to function (e.g. your shopping cart, login session). Cannot be disabled.
Analytics cookies: Help us understand how visitors use the site so we can improve it (e.g. Google Analytics). No personally identifiable information is included.
Marketing cookies: Used to show you relevant ads on other platforms if you've visited our site. Only active if you've consented.
You can manage your cookie preferences via the cookie banner on your first visit, or through your browser settings at any time.
How Long We Keep Your Data
- Order data: 7 years (UAE commercial record-keeping requirements)
- Email marketing: Until you unsubscribe
- Website analytics: Per the third-party provider's retention policy (typically 26 months)
- Customer service communications: 2 years after the matter is resolved
Your Rights
Under applicable UAE data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time (every email has an unsubscribe link)
- Object to processing based on legitimate interests
To exercise any of these rights, email hello@quiqn.com. We'll respond within 30 days.
Data Security
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our website is served over HTTPS. Payment data is handled by PCI-DSS compliant providers.
No method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately at hello@quiqn.com.
Children's Privacy
Our products and website are not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we'll update the date at the top of this page. Significant changes will be communicated to registered customers by email.
Contact
Quiqn FZE LLC Email: hello@quiqn.com
For complaints about how we've handled your data, you may also contact the UAE data protection authority.