Refund policy

Returns, Refunds & Our First Bowl Promise

At Quiq'N, we're committed to creating products you'll genuinely enjoy. Because food is personal and taste preferences vary, we've designed a policy that is fair, transparent, and focused on making things right when something isn't as expected.

The First Bowl Promise

We're confident you'll love Quiq'N.

If you've tried your first bowl and genuinely didn't enjoy it, please reach out to us within 14 days of receiving your order at hello@quiqn.com with your order number and feedback.

We'll review each request individually and, where appropriate, may offer:

A replacement flavour
Store credit
A refund

Our goal is simple: we want every customer to have a great first experience.

Damaged, Incorrect or Defective Orders

If your order arrives:

Damaged in transit
Incorrect
Defective or compromised

Please contact us within 7 days of delivery with:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Once reviewed, we will arrange a replacement, store credit, or refund as appropriate.

Returns

Due to food safety and hygiene regulations, we cannot accept returns of food products once they have been delivered.

Refund Eligibility

Refunds may be approved at Quiq'N's discretion in cases including:

Products damaged during transit
Incorrect items shipped
Quality issues verified by our team
Approved claims under our First Bowl Promise

Refunds will be processed to the original payment method and may take 5–10 business days to appear depending on your bank or payment provider.

Abuse Prevention

Our First Bowl Promise is intended to help customers try Quiq'N with confidence.

To protect our community and maintain fair pricing, we reserve the right to limit or decline refunds where there is evidence of misuse, repeated claims, or fraudulent activity.

Questions?

If something isn't right, we'd love the opportunity to help.

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